Sanctuary Community Depot

Services

How do Sanctuary services work?: Browse a live service, check your area, then submit the details needed for that job. Some jobs can use a published fixed price; others need a quote before anything is confirmed.
Do I need a membership?: No. The Free plan can use Sanctuary services and Marketplace. Paid memberships are optional and are aimed at people who expect to use routes, rewards or member benefits more regularly.
What work will Sanctuary not do?: Regulated, specialist, structurally risky, hazardous or otherwise unsuitable work can be declined or referred. The public service boundary is part of the product, not a promise to do every type of job.

What is the difference between a pooled route and a dedicated journey?: Pooled or flexible routes group compatible stops in the same area to keep costs lower. Dedicated journeys reserve a separate visit and therefore use different pricing.
What is a Route Credit?: One Route Credit covers one eligible standard stop on a pooled or flexible Sanctuary route. A collection is normally one stop and a later delivery is normally another. It does not automatically cover dedicated journeys, specialist or bulky transport, waste, long distance or extra labour.
Do Route Credits roll over?: Not at launch. They expire monthly so a membership cannot build up an unlimited future delivery liability.

What can I do in Marketplace?: Offer useful items, browse what is genuinely available, post a Looking For request and use reuse or Sanctuary collection flows where those options are enabled.
Can a seller ask me to pay a Sanctuary delivery fee directly?: No. A Sanctuary delivery charge is paid to Sanctuary through an approved Sanctuary flow, not directly to a seller. Report listings or messages that try to move delivery payment outside the platform.
Does Sanctuary collect rubbish?: No. Donate for Reuse is for items accepted for genuine reuse or restoration. It is not a general waste-clearance service.

What membership tiers exist?: The published launch catalogue contains Free, Supporter, Sanctuary+, Sanctuary+ Move and Sanctuary+ Household. The membership page shows the current price and allowances from the live catalogue.
Are Route Credits the same as SC?: No. Route Credits are route-stop entitlements. Sanctuary Credits are closed-loop reward points. They are deliberately separate.
Can I buy an annual plan?: Not during the initial proof period. Annual plans stay off until real redemption, route density, cost and churn data justify them.

Are Sanctuary Credits money?: No. SC are closed-loop reward points. They are not cash, are not withdrawable and are not an investment.
Can SC pay another Marketplace seller?: No. SC are not a private-sale currency or a substitute for seller payouts.
Where can I spend SC?: Only on uses that Sanctuary has actually published and enabled. The site does not treat planned future perks as live benefits.

Are project totals real?: They must be. Sanctuary's public-project rule forbids fake progress. Published totals and progress are backed by real project and ledger records.
Why might the Projects page be empty?: Because an honest empty state is better than fictional activity. Projects appear publicly only after an approved target and real records exist.

Where is Sanctuary starting?: The initial pilot is Gateshead, with Teams Hub on Rose Street as the first verified physical Town Square anchor.
Why are some features hidden?: Sanctuary uses staged launch flags so unfinished or future products do not appear as if they are already available.
How do I get help with my account or a booking?: Use Contact & Help. For an existing request, sign in first so you can review the relevant account record.